FAQ

Frequently Asked Questions

Where do you ship from?

We ship to all UK addresses. Most orders are fulfilled from UK or EU warehouses, meaning faster delivery and no customs surprises.

How long does delivery take?

Standard UK delivery takes 5–8 working days. Express delivery (2–3 days) is available at checkout for £6.99.

Can I track my order?

Yes — once your order ships you'll receive a tracking link by email. You can follow your parcel every step of the way.

What if I'm not happy with my order?

We have a 30-day return policy. No questions asked — just email us and we'll sort it immediately.

Are your products safe and tested?

All products are CE-marked and comply with UK safety standards. Our lamps and electrical products are tested before listing.

Do you offer gift wrapping?

Most of our products arrive in gift-ready packaging. If you need a personal message added, just leave a note at checkout and we'll include it.

How do I contact you?

Email us at toufikdjemai@icloud.com — we reply within 24 hours, Monday to Friday.